Return & Refund Policy

At Planet Customizers, most of our products are prepared or customised specifically for our customers. Therefore, we generally do not accept returns or refunds once an order has been placed, except in cases covered under this policy.

1. Customised / Personalised Products

Products customised with a customer's photo, name, text, design, logo, or other personal details are not eligible for return or refund due to change of mind, personal preference, or incorrect information provided by the customer.

Customers are requested to carefully check all customisation details before placing the order.

2. Non-Customised Products

Non-customised products are also not eligible for return or refund due to change of mind, personal preference, or because the customer no longer requires the product.

However, if a product is received damaged, defective, incorrect, or not as advertised/agreed, please contact us within 24 hours of delivery.

3. Unboxing Video is Mandatory

For any claim related to a damaged, defective, missing, or incorrect product, the customer must record a continuous, clear unboxing video while opening the parcel.

The video should clearly show:

• The sealed parcel/package before opening

• Shipping label and Order Number

• The complete opening of the package

• The product and its condition immediately after opening

Please do not edit, cut, or pause the unboxing video.

The unboxing video must be submitted along with photographs and other required details when reporting an issue.

4. Damaged, Defective or Incorrect Product

If your order arrives damaged, defective, incorrect, or different from what was ordered, please contact us within 24 hours of delivery.

Please provide:

• Order Number

• Continuous unboxing video

• Clear photographs of the product

• Clear photographs of the packaging

• A brief description of the issue

After reviewing the claim, Planet Customizers may provide a replacement, refund, or another appropriate resolution, as applicable.

5. Incorrect Customisation Details

Planet Customizers is not responsible for mistakes in the name, spelling, text, photo, size, colour, or other information submitted incorrectly by the customer.

If the mistake was made by Planet Customizers, please contact us within 24 hours of delivery with the required evidence so that we can review and resolve the issue.

6. Order Cancellation

For customised orders, cancellation requests should be made as soon as possible.

Once production or customisation has started, cancellation may not be possible because the product is being prepared specifically for the customer.

7. Refunds

If a refund is approved after review, it will generally be processed to the original payment method, subject to the applicable payment provider's processing time.

Any refund will be handled according to the circumstances of the order and applicable law.

8. Delivery Damage

If the parcel appears damaged at the time of delivery, please record the condition of the parcel and make a continuous unboxing video before opening it.

Please keep the original packaging until the issue has been reviewed and resolved.

9. Contact Us

For damage, defect, incorrect product, replacement, or refund-related queries:

Planet Customizers
Greekganj, Near Sitapur Medical Hall, Sitapur, Uttar Pradesh, India

Phone: 9984916739
Email: Planetcustomizers@gmail.com

Please mention your Order Number whenever contacting us about an order.

10. Policy Updates

Planet Customizers may update this Return & Refund Policy from time to time. The latest version published on this website will apply to orders placed after the policy update.