Shipping policy
We offer a 7 DAYS RETURN POLICY from the date of product delivery. The below points highlight the return policies for various product categories:
- Your item arrived damaged
- Your order doesn’t match the item description or photos
- Your Item didn’t arrive or was lost in the mail
- DAMAGED PRODUCTS: If you are not happy with the quality of the material, engraving, or damage during shipping. Please email us with your order No and a photo of the item delivered, and we will issue a replacement product. This applies for 7 days from the date of delivery. If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact Our Team immediately.
- CUSTOMIZED/SPECIAL ORDERS: Returns/exchanges are not accepted for products on custom and special orders, i.e. those created especially as per your request or customized to a special size/style.
- PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable, or cancellable. Special rules for the return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms and; conditions at the time of your purchase.
- RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in an undamaged and saleable condition in their original packaging, along with all components of the product and any complimentary gifts that came along. The final acceptance of the return is subject to inspection by the Team.
- REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
